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Student Financial Services Coordinator

Klaipėda, Lithuania
Position Summary: 
The SFS Coordinator works with the Student Financial Services Director to administer Financial Aid and Student Accounts processes and activities. Responsibilities are shared between both SFS Coordinators: one person is primarily focused on student accounts and the other on financial aid.

Duties and Responsibilities:  
  • Financial Aid: 
    • Distribute, collect and process Financial Aid applications from EU and Non-EU applicants (both prospective and current students). 
    • Communicate with the Registrar’s office regarding student status changes affecting financial aid. 
    • Enter and update Financial Aid data (around 500 applications per academic year) into the main budget document and database. 
    • Inform applicants about their awards and process financial aid renewals. 
    • Inform and guide students through the appeals process. 
  • Student Accounts:
    • Prepare financial statements for outside customers with outstanding balances as well as for current and prospective students. 
    • Answer students’ inquiries about their financial status by email, phone, and in-person. 
    • Register students for Payment Schedule option and keep Payment Schedule updated. 
    • Register debt contracts (entering charges into database). 
    • Coordinate insurance process (charging student accounts, tracking payments, submitting information to migration office about payments). 
    • Solicit, enter, and update student housing payment information. 
    • Answer students’ inquiries in person and by email. 
    • Enter payments in Accounts processing system. 
    • Calculate and process student late fees. 
    • Help prepare statistical reports. 
  • Third-party financing: 
    • Administer third party payments, maintaining accurate record of funds received/used. 
    • Administer government loan programs. 
    • Administer government social stipends. 
    • Administer study stipends (Studijų stipendijos). 
  • Micro Loans: 
    • Follow established schedule to inform and guide students regarding program. 
    • Process applications, entering data into existing systems. 
    • Prepare contracts and communicate decisions to students. 
    • Collect loans and balance records.
  • Other tasks as assigned from time to time by SFS director. 

Required Qualifications:  

  • Bachelor’s Degree required;
  • Previous experience in Financing/Accounting preferred; 
  • Extremely strong communication skills (oral and written) in English and Lithuanian; 
  • Superior computer skills in MS Office programs; 
  • Ability to work independently when given a task; 
  • Time management skills; 
  • Organizational skills in filing and reporting; 
  • Precision and attention to details; 
  • High level of customer service; collaboration, strong work ethic; attention to detail; 
  • Needs to enjoy working with people in all situations and understand the importance of confidentiality. Willingness to work cooperatively and constructively. 
Workload: Full-time (1.0 FTE)
Salary: Starting from 1200 EUR (gross)   

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